FAQs

Privacy Policy for Reach Stretch

We respect and are committed to protecting your privacy. This privacy statement explains the Personal Information we collect, how we process it, and for what purposes. This privacy notice is governed by Reach Stretch, LLC (“Reach Stretch”) on behalf of the organization identified on this site (“Reach Stretch”).

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By using this Website, you accept the terms of this privacy policy and the data use practices described. By calling Reach Stretch and/or it’s representatives directly, you accept the terms of this Privacy Policy and acknowledge that you will receive future communications via phone, text, email.

Personal Information we collect

Personal Information is information, or a combination of pieces of information, that can be used to identify you. Your health and Personal Information is collected, maintained, stored, and protected in accordance with all applicable data privacy laws. We collect the following types of information:

• Demographic information: You may provide us with your name, gender, age, and contact information such as email address, phone number, and address.
• Information about your health: You may provide us with information relating to your medical condition and diagnosis. This includes answers to questions about your symptoms, prescription information, treatment history, family health history, diagnosis, and other relevant information pertaining to your health.
• Health insurance information: You may provide us with information about your health insurance coverage.
• Tracking: Our servers collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

How we obtain Personal Information

Reach Stretch only obtains and uses Personal Information that we actually need in order to perform and improve our services. We obtain your Personal Information in a number of ways, specifically when you: 

• Provide it through completing an online form, questionnaire, quiz or survey on our site.
• Provide it while communicating with our call center representatives via telephone, email or text.
• Visit our website. We automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services.

How we use your Personal Information

We will use your Personal Information for the following:

• Verifying your identity to ensure all communications are secure and confidential
• Responding to your inquiries or requests
• Facilitate appointment scheduling
• Delivering educational or marketing information, products and services to you, including that which may be relevant or helpful based on your answers and feedback through surveys and questionnaires (you will always have the ability to “opt out” of any such communications or programs).
• Internal business purposes or analytics, including to analyze a specific patient population or evaluate patient programming
• To help us improve our services by understanding site usage.

Sharing Personal Information with Third Parties

Under no circumstances shall Reach Stretch or Reach Stretch sell your personal or health information to third parties for marketing or sales programs.

Please note that Reach Stretch and/or Reach Stretch may engage other parties to carry out the activities described above, and in those cases ensure those third parties maintain appropriate data privacy and security safeguards to protect your personal and health information.

Security measures for Personal Information

The security of your Personal Information is important to us. We follow generally-accepted standards to protect your personal information. When we transmit data over the internet, we protect it through the use of encryption. Reach Stretch complies with applicable data protection laws, including applicable security breach notification laws.

Use of Cookies

Reach Stretch and/or Reach Stretch may use third-party analytics services like Google Analytics provided by Google Inc. (“Google”), Facebook pixel service provided by Facebook, Inc.(“Facebook”), or other similar products that may use Cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser which enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. Cookies may be deleted from your computer or device at any time by utilizing the appropriate web browser settings.

Reach Stretch and/or Reach Stretch may use cookies to:

• Develop and show more relevant content  you  may be interested in, such as our products, services and causes.
• Serve relevant ads on platforms such as Google or Facebook.
• Limit the number of times that you see an ad so you don’t see the same ad over and over again.
• Measure the performance of ad campaigns across different browsers and devices used by the same person.
• Gain insights about the people who visit our website and/or view our digital materials.

By visiting our website, you acknowledge that you accept and consent to our privacy practices as well as those of Google Analytics, Facebook pixel or other products referenced in this policy

Your California Privacy Rights

In addition to the privacy information described in this privacy policy, California Residents have additional rights under the California Consumer Privacy Act of 2018 (CCPA). Subject to certain limitations, California residents have the following rights:

• Right to Notice. You have the right to receive notice about the categories of Personal Information we have collected about you within the last 12 months, the sources from which that information was collected, the third parties we share information with and whether we have sold your personal information.
• Right to Access. You have the right to receive a copy of your personal information.
• Right to Delete. You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to non-discrimination. You have the right to not be discriminated against for exercising any of the above-listed rights.

To exercise the access, notice, and deletion rights described above, please submit a verifiable consumer request by emailing us at privacy@reachstretch.com.

Children’s Information

We do not knowingly collect Personal Information online from children under the age of 13. If we learn we have collected or received Personal Information from a child under 13, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@reachstretch.com.

Contact Information

Reach Stretch has appointed a Privacy Officer to oversee our management of your Personal Information in accordance with this privacy policy. If you have any questions or concerns about our privacy practices with respect to your Personal Information or wish to exercise any of the above rights, you can reach out to our Privacy Officer by sending an email to privacy@reachstretch.com or by writing to Privacy Officer, Reach Stretch, 11211 Taylor Draper Lane, Suite 115, Austin, TX 78759.

Changes to our Privacy Policy

This privacy policy may be updated from time to time. When updates are made, the version date located at the bottom of this policy will also be updated accordingly to reflect when revisions have been made. It is advisable to revisit this page and reread this policy to see if any revisions may affect you.

Last Update: 10/30/2020

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